Welcome to our
Annual Report 2021/22

You can learn all about the most important figures and developments of the EOS Group.

2021

2022

This is EOS

Here you will find the most important figures for the EOS Group and video statements by the entire Board of Directors.

EOS – your expert in receivables management

The EOS Group is a leading international, technology-driven expert in receivables management with more than 6,000 employees in 24 countries. For more than 45 years we have helped companies with our operational expertise so they can focus on their core business. Our clients work in many different sectors, such as banking, energy utilities, real estate, mobility, insurance, telecommunications and e-commerce.

The fiscal 2021/22 in brief

in annual revenue

was generated by EOS Consolidated in fiscal 2021/22. That is an increase of 1.6 percent over prior year.

EUR million

EBITDA

in Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA), a slight decline compared to prior year.

EUR million

282.5

was the investment volume.

EOS Consolidated increased investments in receivables and real estate by EUR 134.3 million.

EUR million

668.6

serve some 20,000 customers throughout the world.

employees

6,252

The EOS Group is represented in 24 countries.

countries

Stable development in turbulent times

The EOS Group looks back on a solid fiscal year 2021/22. EOS wrapped up the business year with a slight revenue increase despite pandemic-related restrictions, planning uncertainty and a tense competitive environment.

The five members of the Board of Directors draw a positive resume and look back on the highlights of the financial year:

Marwin Ramcke on the developments in the EOS Group

Justus Hecking-Veltman on the financial situation of the EOS Group

Carsten Tidow Member of the EOS Board — Carsten Tidow on the financial year in Eastern Europe

Carsten Tidow on the financial year in Eastern Europe

Andreas Kropp reviews the results for Germany

Dr. Andreas Witzig on the developments in Western Europe

‘We owe our success to our more than 6,000 employees, who make EOS more dynamic and more digital every day.’

Marwin Ramcke

CEO of the EOS Group

‘Diversifying risk makes us a stable partner for our clients over the long term. Plus, by expanding our analytical data pool, we achieve greater efficiency through improved control.’

Justus Hecking-Veltman

CFO of the EOS Group

‘We will become even more active in the NPL market – especially with secured debts.’

Dr. Andreas Witzig

Member of the EOS Group’s Board of Directors responsible for Western Europe

‘Behind innovations there are always people. That’s why it’s important for us to network even more.’

Carsten Tidow

Member of the EOS Group’s Board of Directors responsible for Eastern Europe

‘We are constantly improving in such areas as data analytics, intelligent software and agile working.’

Andreas Kropp

Member of the EOS Group’s Board of Directors responsible for Germany

The 2021/22 fiscal year

How did revenue and earnings develop? The financial performance of EOS Consolidated is described here.

Insights into the financial year:
A comparison of revenue and earnings

After a slight decline in the previous year, EOS recorded a surge of 1.6 percent in total revenue in the 2021/22 fiscal year. The Group experienced growth especially in Eastern and Western Europe. For the first time, Germany was not the region with the highest revenue.

In the financial year 2021/22, the revenue of EOS Consolidated remained at a high level, confirming the strong operational performance of the past few years. The successful handling of portfolios purchased in previous years boosted revenues again in the past financial year. However, precautionary accounting measures due to the war in Ukraine had a dampening effect. For this reason, Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA) declined slightly.

Year-on-year revenue

Figures in MEUR

Earnings development (EBITDA)

Figures in MEUR

Consolidated revenue by region 2021/22

The share of consolidated revenue generated by Eastern and Western Europe continues to grow. Despite a slight five percent decline, Germany remains one of the strongest performing regions within the EOS Group. The decline in revenue is primarily a consequence of the fierce competition in the NPL market. The steepest decline was recorded for the North American market, which can be attributed to the divestment of the North American subsidiaries during the year.

Figures in MEUR

804.9

Eastern Europe

280.1

Germany

274.8

Western Europe

225.6

North America

24.3

Petra Scharner-Wolff: “EOS has established itself as a fixture of the Otto Group.”

Having evolved from the dunning division of OTTO, EOS is now one of the focus companies of the Otto Group. Petra Scharner-Wolff, Member of the Board of Directors of the Otto Group, explains the mutual benefits for both groups of companies in this video interview.

Petra Scharner-Wolff

Financial performance in 2021/22

Revenue by region

In EUR thousand

In the financial year 2021/22, consolidated revenue increased by 1.6 percent to EUR 804.9 million, which was slightly above prior year (EUR 792.5 million). With an increase of 12.2 percent, the companies in Eastern Europe recorded the steepest climb, followed by Western Europe with an increase of 9 percent.
Revenue in Germany declined slightly, but remained high at EUR 274.8 million. Results in North America reflect the divestment of the subsidiaries that took place during the year. Revenue in that market was significantly below the previous year’s level.

	2021/22	2020/21	Change over prior year in %
Eastern Europe	280,148	249,719	+12.2
Germany	274,809	289,124	–5.0
Western Europe	225,644	207,104	+9.0
North America	24,276	46,575	–47.9
EOS Consolidated	804,877	792,522	+1.6

Income statement

Summary in EUR thousand

In the fiscal year 2021/22 EOS Consolidated achieved EBITDA in the amount of EUR 282.5 million (previous year: EUR 312.4 million). Compared to prior year, revenue climbed by EUR 12.4 million as a result of economic recovery that followed the first year of the pandemic. Measured against revenue and disregarding precautionary accounting measures, other operating expenses increased proportionately by 9.4 percent, or EUR 23.3 million. Other operating income and in-house work (debt collection software) capitalized with an effect on income were at the same level as in the previous year.

	2021/22	2020/21
Revenue	804,877	792,522
Total operating income	815,215	804,003
Earnings before Interest, Taxes, Depreciation, and Amortization (EBITDA)	282,453	312,406
Earnings Before Tax (EBT)	228,544	253,805
Net income	201,236	223,822

Assets situation

In EUR thousand

Total assets of EOS Consolidated climbed by 4.7 percent to EUR 2.4 billion compared to the previous year. Among other factors, the increase can be attributed to the purchased portfolio of receivables and real estate*, which, due to the higher total investments in the financial year, climbed to EUR 2.0 billion. Purchased portfolios account for 75.4 percent and real estate in inventories for 7.8 percent of total assets.

*Financial presentation

	2/28/2022	in %	2/28/2021	in %
Fixed assets	209,498	8.8	234,620	10.3
Purchased receivables and real estate in inventories*	1,989,455	83.2	1,898,522	83.1
Receivables	29,949	1.3	60,964	2.7
Cash and cash equivalents	105,455	4.4	50,211	2.2
Other assets	56,457	2.4	39,161	1.7
Total assets	2,390,815	100	2,283,478	100

Equity and financing

In EUR thousand

In the past financial year, total financing increased by EUR 107.3 million to EUR 2.4 billion compared to previous year. The company’s equity increased to EUR 895.7 million, due in part to a partial profit retention from the previous year’s result. Thus, the equity-to-assets ratio increased further to 37.5 percent (previous year: 35.1 percent), which, relatively speaking, constitutes a very high level for a financial services provider. EOS Consolidated satisfies its refinancing needs with loans from banks and the parent company. The majority of this financing continues to have short-term maturity, which increased from 71 to 74 percent of debt financing compared to the previous year.

(For accounting reasons tables and text may contain rounding differences.)

	2/28/2022	in %	2/28/2021	in %
Equity	895,726	37.5	802,131	35.1
Provisions	84,218	3.5	100,355	4.4
Liabilities with banks	92,111	3.9	162,043	7.1
Liabilities with related parties and companies	1,102,833	46.1	1,010,266	44.2
Trade payables	41,962	1.8	42,147	1.8
Other liabilities	173,966	7.3	166,537	7.3
Total financing	2,390,815	100	2,283,478	100

In fiscal year 2021/22, EOS continued to support companies such as banks in reducing their non-performing loans (NPL) and receivables. Some highlights at a glance:

Spain

A leading Spanish bank and EOS in Spain have already dealt with numerous NPL portfolios in the past. Now the first portfolio with secured debts has changed owners — a first for EOS in Spain.

about EUR million (face value)

Serbia

With a value of EUR 1.7 billion, EOS in Serbia concluded the biggest deal in the history of EOS in Eastern Europe. The portfolio, acquired as part of a secondary transaction, consists largely of secured debts.

EUR billion

1.7

France

At the end of 2021, EOS in France concluded its biggest deal of the financial year. The portfolio of mostly secured debts is from three regional banks of the BPCE banking group, with which the company has had a good business relationship for quite some time.

EUR million (face value)

66.2

Germany

EOS received more than half a million receivables from a renowned “buy-now-pay-later” provider for processing in a fiduciary capacity.

thousand

500

We continue to invest at a high level

After the pandemic subsided, EOS once again increased its investments in non-performing debts and real estate in the 2021/22 fiscal year. The increase of the total volume was in the three-digit million range. In particular, EOS boosted the purchase of secured receivables and real estate.

Investments in debt purchases and real estate in 2021/22

The EOS Group increased its investments significantly compared to previous year. Total volume rose by about 25 percent, from a total of EUR 534.3 million in the previous year to EUR 668.6 million. Investments were made in unsecured and secured debts and in real estate. EOS again purchased most NPL portfolios in the Eastern European market, followed by Western Europe and Germany. In addition, EOS purchased receivables portfolios in countries where the Group is not represented by its own company. EOS cooperates with local debt collection experts when making decisions about potential purchases of receivables portfolios, which the partner then handles locally in a professional manner. At EOS, these collaborations are called “Debt Collection 4.0.”

in EUR million

Total

668.6

Eastern Europe

402.5

Western Europe

144.5

Debt Collection 4.0

16.9

North America

Germany

101.7

Unsecured in 2021/22

382.8

Eastern Europe

176

North America

Western Europe

88.5

Debt Collection 4.0

16.9

Germany

98.4

Secured / Real estate in 2021/22

285.8

Eastern Europe

226.5

Western Europe

Germany

3.3

Purchased receivables in 2021/22

At EUR 1.99 billion*, the carrying value of the portfolios recognized at the end of the financial year was just below the two billion mark. This constitutes an increase of almost five percent thanks to a total value of some EUR 100 million above previous year’s figure. It is a development which shows that debt purchases are still on a course of growth. At EUR 1.31 billion, unsecured receivables portfolios still totaled more than twice that amount for secured portfolios and buildings combined. Eastern Europe holds the most receivables in the entire Group, followed closely by Western Europe and Germany.

*Financial presentation

(For accounting reasons tables and text may contain rounding differences.)

in EUR million

Total

1,989.5

Eastern Europe

731.2

Germany

602.5

Western Europe

574.6

Debt Collection 4.0

53.6

North America

27.6

Unsecured 2021/22

1,310.3

Western Europe

419.5

Germany

417.9

Eastern Europe

391.8

Debt Collection 4.0

53.6

North America

27.6

Secured / Real estate in 2021/22

679.1

Eastern Europe

339.5

Germany

184.5

Western Europe

155.1

Secured debt purchase: “It’s all about connections.”

Over the years EOS has gained great expertise in processing secured non-performing loans (NPLs). In this interview, two EOS experts from Spain and Croatia tell what’s involved in this special business.

To the interview

EOS Annual Report 2021/22: Secured debt purchase at EOS

All figures and charts for fiscal year 2021/22 are also available for download in PDF format.

Annual Report (1.7 MB)

Our Focus Topics

As a company, we want to be successful today and tomorrow. For our future, we build on the three important pillars of corporate responsibility, technological progress and international cooperation.

Debt collection means assuming responsibility

EOS has defined sustainability goals in its Corporate Responsibility (CR) strategy. In its efforts to change finances for the better, the company is taking more responsibility in four areas of action.

Responsible collection

EOS stands for communicating with consumers in a respectful and fair manner, and for solution-oriented, sustainable debt relief.

Joint progress

EOS takes social responsibility in its own company by promoting empowerment, diversity and inclusion and in society by starting its own education initiatives.

Environmental protection

Together with the Otto Group, EOS employs focused measures that can be implemented quickly to achieve the goal of climate neutrality by 2030.

Financial sustainability

EOS advocates strict, binding industry standards and responsible codes of conduct.

The Corporate Responsibility highlights of the year in a video

EOS CR activities

Any company in any industry can contribute to more sustainability.

EOS employed a variety of measures to ramp up its commitment to corporate responsibility in the past year. It produced instructional material for financial education at schools, planted trees to fight the climate change and took a public stand for more diversity. The different activities show: any effort, however small, makes a difference and helps change for the better.

We live technology in all its facets

Technological progress has always been an integral part of our company’s DNA. It covers everything from analytics models and chatbots to the digital transformation of the entire group of companies. An overview.

Data and analytics

A powerful data and analytics platform based on cloud technology
Dynamic workflows for smooth processes
AI-assisted decision-making and calculation models

Focus on consumers

Personalized communication with our next-best action approach
Self-services integrated in smart portals
Chatbots for easy interaction

Opportunity and risk management

Data-based portfolio evaluation / value-based pricing
Risk analysis of the IT systems / IT security management
Business model development and innovation

Digital transformation

Agile organization with a hybrid work model
Cultural transformation as the basis of our business
International collaboration in order to exploit synergy effects

Marie-Laure Jacobs is a data analyst at EOS Aremas in Belgium. In the video she explains how data analysis optimizes the debt collection process — and changes finances for the better.

Driven by technology: Data Analyses at EOS

20 million EUR is the amount that EOS invested in innovative technology and IT processes in fiscal 2021/22.

EUR million

employees develop and implement digital processes.

About

600

The chatbot of the Belgian subsidiary EOS Contentia conducts more than 350 conversations with consumers every month.

more than

350

use state-of-the-art technology to ensure information security at EOS.

security monitoring tools

Learn more about EOS technology projects here:

Technology highlights of the EOS Group: overview of all trends.

Tech highlights of the EOS Group

EOS embraces the benefits of digital transformation and invests in new technologies year after year – from self-learning analytics models all the way to impenetrable IT security systems. A closer look at four examples.

Learn more

Networked in 24 countries to form one Group

The EOS Group focuses on international networking. Our experts in 24 countries cooperate closely in order to change the finances of our clients and of consumers for the better. Their collaboration has made EOS an expert in cross-border debt collection. With our network of 83 partner companies, EOS processes cross-border debt collection cases in more than 180 countries. At the core is our IT platform EOS Global Connection, where partners and customers can follow the development of a case in real time.

were handled by EOS employees all over the world in 2021/22.

cross-border cases

81,648

98 percent of all successful collections were settled out of court, resulting in quicker resolutions and lower costs.

percent of all successful collections

including 581 new clients, used the international collection services of EOS.

companies

1,519

countries

In the last fiscal year EOS processed collections in 189 countries.

189

work for EOS in cross-border debt collection, 286 of them at EOS companies.

employees

511

read the ePaper

As of July 2022

Tool name		Cookieconsent_status
Tool provider	EOS Holding GmbH
Address of tool provider	Steindamm 71, 20099 Hamburg, Germany
Tool description	Essential cookie to save consent banner inputs.
Data processed	None
Purpose of data processing	To save consent
Retention period	60 days

Tool name		Java Session Cookie
Tool provider	EOS Holding GmbH
Address of tool provider	Steindamm 71, 20099 Hamburg
Tool description	Randomly generated session number essential for the proper functioning of the application software.
Data processed	None
Purpose of data processing	Proper functioning of website
Retention period	Session cookie – is deleted after you have closed your browser.

Tool name		Visitor
Tool provider	EOS Holding GmbH
Address of tool provider	Steindamm 71, 20099 Hamburg, Germany
Tool description	We use this cookie to make it easier for you to use this website.
Data processed	None
Purpose of data processing	Optimization, improvement of service
Retention period	Session cookie – is deleted after you have closed your browser.

Tool name	NEW_Visitor
Tool provider	EOS Holding GmbH
Address of tool provider	Steindamm 71, 20099 Hamburg, Germany
Tool description	We use this cookie to make it easier for you to use this website.
Data processed	None
Purpose of data processing	Optimization, improvement of service
Retention period	1 day

Tool name		nmstat
Tool provider	Siteimprove GmbH
Address of tool provider	Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description	This cookie contains an ID character string for the current session. It contains non-personally identifiable information about which sub-pages the visitor enters – this information is used to optimize the user experience.
Data processed	None
Purpose of data processing	Analysis, statistics
Retention period	399 days

Tool name		Facebook Pixel
Tool provider	Meta Platforms Ireland Limited
Address of tool provider	4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland.
Tool description	Used by Meta to serve ads, measure and improve ad relevance, and offer advertising products on Meta.
Data processed	Ads Viewed \| Pages Visited \| Browser Information \| Facebook Cookie Information \| Facebook User ID \| Geographic Location \| Device Information \| HTTP Header \| Interactions with Ads, Services and Products \| IP Address \| Marketing Information \| Usage Data & Behavior \| Pixel ID \| Referrer URL \| User Agent
Purpose of data processing	Analysis \| Conversion Tracking \| Marketing \| Social Media \| Advertising
Retention period	__fbp (duration: 3 months)

Tool name		LinkedIn
Tool provider	LinkedIn Ireland Unlimited Company
Address of tool provider	LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland
Tool description	This cookie is used to obtain anonymized reports about the website target audience and the possibility of targeted advertising, e.g., in the context of retargeting.
Data processed	Device information, browser information, IP address, referrer URL and time stamp.
Purpose of data processing	Marketing, analysis, retargeting
Retention period	Cookie Name (duration: 90 days)

Tool name		Google Analytics
Tool provider	Google Ireland Limited
Address of tool provider	Google Building Gordon House, 4 Barrow St, Grand Canal Dock, Dublin 4, D04 V4X7, Irland
Tool description	Used to track website activity such as session duration, pages per session and the engagement rate of individuals using the site, along with the information on the source of the traffic
Data processed	Ads Viewed \| Pages Visited \| Browser Information \| Facebook Cookie Information \| Facebook User ID \| Geographic Location \| Device Information \| HTTP Header \| Interactions with Ads, Services and Products \| IP Address \| Marketing Information \| Usage Data & Behavior \| Pixel ID \| Referrer URL \| User Agent
Purpose of data processing	Ad personalization \| Ad user data \| Ad storage \| Analytics storage
Retention period	__fbp (duration: 3 months)

Welcome to our Annual Report 2021/22

EOS – your expert in receivables management

The fiscal 2021/22 in brief

in annual revenue

EBITDA

was the investment volume.

Stable development in turbulent times

‘We owe our success to our more than 6,000 employees, who make EOS more dynamic and more digital every day.’

‘Diversifying risk makes us a stable partner for our clients over the long term. Plus, by expanding our analytical data pool, we achieve greater efficiency through improved control.’

‘We will become even more active in the NPL market – especially with secured debts.’

‘Behind innovations there are always people. That’s why it’s important for us to network even more.’

‘We are constantly improving in such areas as data analytics, intelligent software and agile working.’

Insights into the financial year:A comparison of revenue and earnings

Year-on-year revenue

Earnings development (EBITDA)

Consolidated revenue by region 2021/22

Petra Scharner-Wolff: “EOS has established itself as a fixture of the Otto Group.”

Financial performance in 2021/22

Revenue by region

Income statement

Assets situation

Equity and financing

In fiscal year 2021/22, EOS continued to support companies such as banks in reducing their non-performing loans (NPL) and receivables. Some highlights at a glance:

Spain

Serbia

France

Germany

We continue to invest at a high level

Investments in debt purchases and real estate in 2021/22

Unsecured in 2021/22

Secured / Real estate in 2021/22

Purchased receivables in 2021/22

Unsecured 2021/22

Secured / Real estate in 2021/22

Secured debt purchase: “It’s all about connections.”

All figures and charts for fiscal year 2021/22 are also available for download in PDF format.

Debt collection means assuming responsibility

Responsible collection

Joint progress

Environmental protection

Financial sustainability

The Corporate Responsibility highlights of the year in a video

Any company in any industry can contribute to more sustainability.

We live technology in all its facets

Data and analytics

Focus on consumers

Opportunity and risk management

Digital transformation

Marie-Laure Jacobs is a data analyst at EOS Aremas in Belgium. In the video she explains how data analysis optimizes the debt collection process — and changes finances for the better.

Learn more about EOS technology projects here:

Tech highlights of the EOS Group

Networked in 24 countries to form one Group

countries

Necessary

Comfort

Statistics

Marketing

EOS Matrix S.A.

Welcome to our
Annual Report 2021/22

Insights into the financial year:
A comparison of revenue and earnings