1. Information for the Processing of Personal Data
Managing Director
Antonios Messados
Registry Number: 1/19.05.2010
The Data Protection Officer for the company EOS Matrix S.A. can be contacted at the above address (please include the line “ATTENTION: Data Protection Officer”) or by email at: dpo@eos-greece.com
2. Scope
If your visit to our website or your request concerns other EOS Group companies, we may need to pass on your data to the other companies in the EOS Group (see below under 6).
3. Privacy policies of the other companies of EOS Group
Information in accordance with Article 13/14 of the General Data Protection Regulation.
Identity of the data controller: “EOS MATRIX RECEIVABLES MANAGEMENT FROM LOANS AND CREDITS GREECE SOCIETE ANONYME” with the distinctive title "EOS MATRIX GREECE S.A.", 423Β Vouliagmenis Avenue. P.C. 163 46, Illioupoli, Attica, Greece, No. GEMI 143618701000, legally licensed and supervised by the Bank of Greece (Decision No 505/26/28.06.2024 decision of the Credit and Insurance Committee of the Bank of Greece (Government Gazette Β’ 3745/01.07.2024) Tel: +30 210 9792-900 Fax: +30 210 9766-063 e-mail: info@eos-greece.com
Managing Director
Antonios Bayias
The Data Protection Officer for the company EOS Matrix S.A. can be contacted at the above address (please include the line “ATTENTION: Data Protection Officer”) or by email at: dpo@eos-greece.com
What data do we collect?
EOS MATRIX GREECE Claims Management S.A. collects and processes data of natural persons (debtors, guarantors, related persons such as family members, legal representatives, representatives, beneficial owners, etc.) whose debts are included in the portfolios of claims managed in accordance with L. 5072/2023, upon their award by the entity/company acquiring claims or special purposes such as EOS Finance Gmbh and EOS Securisation Gmbh. Both EOS MATRIX GREECE Claims Management S.A. and the entities that assigned the management of the Receivables have the status of Data Controller.Categories and sources of personal data:
Personal data of debtors, guarantors, representatives and beneficial owners, including identification and communication data of such persons, details of debts and contracts from which these debts arise as well as telephone records, were transmitted to the Manager "EOS MATRIX RECEIVABLES MANAGEMENT FROM LOANS AND CREDITS GREECE SOCIETE ANONYME”" by: (i) the entity that entrusted EOS MATRIX GREECE S.A. with the management of your debt, such as EOS Finance Gmbh and EOS Securisation Gmbh; (ii) directly from you; (iii) publicly accessible sources (indicatively, telephone directories, courts, mortgages, land offices, etc.); (iv) from the financial conduct data records kept by TEIRESIAS S.A. (headquarter address: 2 Alamanas Street, 151 25 Maroussi, tel: 210 3676700, information on the processing of personal data by TEIRESIAS S.A. is posted on its website: www.tiresias.gr) and (v) lawyers, law firms, bailiffs, notaries.Purpose and legal basis of processing:
Your personal data is processed: (a) for the purpose of managing and collecting your debts and supporting the legal interests of EOS MATRIX and third parties, in accordance with Article 6 par. 1 f of the GDPR, including the control and selection of appropriate recovery measures in accordance with the relevant data; (b) for the purpose of refinancing your loan and drawing up with you, the performance and operation of a contract for the general settlement of your debt and other obligations, in accordance with Article 6 PAR. 1 b of the GDPR (c) to comply with legal and supervisory obligations arising from Law 5072/2023 and Act No. 225/30.01.2024 of the Executive Board of the Bank of Greece, as applicable, in accordance with Article 6,par. 1 c of the GDPR.Recipients of your data:
Recipients of your personal data may be: Judicial and competent Public Authorities (such as Mortgages, Debtor Information Register, Personal Data Protection Authority, etc.), Lawyers, Judicial Curators, Debtor Information Companies and TEIRESIAS S.A.Retention Period:
Your personal data is retained for as long as necessary for the purpose for which it was transmitted to or collected by our company. After the collection of the debt, they will be kept for a further five years in the archives of our company, unless it is required to keep them for a longer period at the request or decision of the competent authorities, or because there is a case of further retention, in accordance with the applicable legal periods of data retention, in accordance with paragraph 3 of Article 34 of Law 4624/2019.Rights of subjects, in accordance with the GDPR:
Data subjects, provided the legal requirements are met, may exercise their rights in accordance with Articles 15 to 22 of the GDPR and the relevant provisions of Law 4624/2019, such as the right to information, access, correction, deletion, restriction of processing, data portability and objection to processing, addressed to the Data Protection Officer of the Data Controller EOS MATRIX RECEIVABLES MANAGEMENT FROM LOANS AND CREDITS GREECE SOCIETE ANONYME to the above postal address (Attention of the Data Protection Officer) or to the e-mail address : dpo@eos-greece.com. Please note that you have the right, in accordance with Article 77 of the GDPR, to address your concerns to the competent Data Protection Authority, by submitting any request or complaint concerning the processing of your personal data. The Greek Data Protection Authority is located in Athens, on Kifisias Avenue No.1-3. You can also visit the website of the Independent Privacy Authority (www.dpa.gr), where you will find detailed information.Information in accordance with Article 13/14 of the General Data Protection Regulation
Identity of the Data Controller:EOS Finance GmbH, Steindamm 71 20099 Hamburg Germany
You may contact the Data Protection Officer at the above postal address (ATTENTION OF Data Protection Officer) or by e-mail at: group-privacy@eos-solutions.com
Purposes and Legal Basis of Processing:
Your data shall be processed for the purpose of debt management in accordance with Article 6 par. 1 (f) of the GDPR. Our legitimate interest is to purchase receivables, manage them and entrust the collection of such receivables to receivables management companies. Personal data shall also be processed for the purpose of complying with applicable legal and regulatory obligations, e.g. applicable tax legislation, in accordance with Article 6 par. 1 (c) of the GDPR.Categories of Data and Data Sources:
We process the following categories of data: Identification data, contact data, Contract and financial claims data, payments data, as appropriate. This data was transmitted to us by the original creditor, lawyers and debt management companies, as well as publicly accessible sources (Mortgages, public registers).Recipients:
As part of the debt recovery process, we have forwarded and/or will transmit your data, if necessary, to the following categories of recipients: credit providers, service providers, third-party debtors, courts, bailiffs, lawyers, receivables management companies and debtors’ information companies.Retention Period:
After three years of full repayment of the outstanding claim or termination of the recovery process, we will check whether there is a legal obligation to further retain your data, or part of it, otherwise we will delete it.Rights of data subjects:
If the legal requirements are met, you have the following rights under Articles 15 to 22 of the GDPR: the right to information, access, correction, deletion, restriction of processing and right to data portability. In addition, in accordance with Article 21 of the GDPR, you have the right to object to the processing, provided that it is based on the legitimate interest of our own or third parties, Article 6 par. 1 (f) of the GDPR. Finally, in accordance with Article 77 of the GDPR, you also have the right to lodge a complaint with a competent Data Protection Supervisory Authority, even with the Authority located in your place of residence. The Supervisory Authority responsible for our company is: Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit, Kurt-Schumacher-Allee 4, 20097 Hamburg, Germany.Information in accordance with Article 13/14 of the General Data Protection Regulation
Identity of the Data Controller:EOS Securisation GmbH, Steindamm 71 20099 Hamburg Germany
You may contact the Data Protection Officer at the above postal address (ATTENTION OF Data Protection Officer) or by e-mail at: group-privacy@eos-solutions.com
Purposes and Legal Basis of Processing:
Your data shall be processed for the purpose of debt management in accordance with Article 6 par. 1 (f) of the GDPR. Our legitimate interest is to purchase receivables, manage them and entrust the collection of such receivables to receivables management companies. Personal data shall also be processed for the purpose of complying with applicable legal and regulatory obligations, e.g. applicable tax legislation, in accordance with Article 6 par. 1 (c) of the GDPR.Categories of Data and Data Sources:
We process the following categories of data: Identification data, contact data, Contract and financial claims data, payments data, as appropriate. This data was transmitted to us by the original creditor, lawyers and debt management companies, as well as publicly accessible sources (Mortgages, public registers).Recipients:
As part of the debt recovery process, we have forwarded and/or will transmit your data, if necessary, to the following categories of recipients: credit providers, service providers, third-party debtors, courts, bailiffs, lawyers, receivables management companies and debtors’ information companies.Retention Period:
After three years of full repayment of the outstanding claim or termination of the recovery process, we will check whether there is a legal obligation to further retain your data, or part of it, otherwise we will delete it.Rights of data subjects:
If the legal requirements are met, you have the following rights under Articles 15 to 22 of the GDPR: the right to information, access, correction, deletion, restriction of processing and right to data portability. In addition, in accordance with Article 21 of the GDPR, you have the right to object to the processing, provided that it is based on the legitimate interest of our own or third parties, Article 6 par. 1 (f) of the GDPR. Finally, in accordance with Article 77 of the GDPR, you also have the right to lodge a complaint with a competent Data Protection Supervisory Authority, even with the Authority located in your place of residence. The Supervisory Authority responsible for our company is: Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit, Kurt-Schumacher-Allee 4, 20097 Hamburg, Germany.4. Basic Principles of Processing of Your Data
5. Collection of personal data, purpose and legal basis for their processing
- IP address of retrieving computer,
- date and time of access,
- name and URL of retrieved file,
- website from which access occurred (referrer URL),
- website retrieved from our website,
- your computer’s browser and possibly operating system as well as name of your access provider.
- to ensure trouble-free connection establishment to the website,
- to ensure comfortable use of our website,
- to analyse the system security and stability,
- to protect our website against malicious acts that jeopardise the availability, authenticity, integrity and confidentiality of stored or transmitted data (e.g. control of 'denial of service' attacks).
- for other administrative purposes.
Beyond that we use cookies and analysis services when you visit our website. More detailed information about this can be found in section 7 of this privacy policy.
5.2. When you contact us via email or contact form
If you contact us for the purpose of concluding a contract, the additional legal basis for the processing of your data is Article 6 par. 1 (b) of the GDPR.
5.3. Submission of a CV
We retain your data for three years and the legal basis for the processing of your personal data for this purpose is your consent as well as the preparatory actions for the conclusion of an employment contract (Article 6 par. 1 (a) and (b) of the GDPR).
The data of your CV and/or application are examined by the Human Resources Department of the Company as well as, internally, by the managers of the departments for the respective position you are interested in. With your consent, we may transfer your CV data to other EOS Group companies.
6. Transmission of data
- you have provided your explicit consent for one or more specific purposes pursuant to Art. 6(1) Sent. 1 (a) of the GDPR,
- disclosure pursuant to Art. 6 par. 1 (f)) of the GDPR is necessary for the assertion, exercising or defence of legal claims and there is no reason to assume that you have a primary protection-worthy interest in not having your data disclosed,
- for the case that there is a legal obligation for disclosure pursuant to Art. 6 par. 1 (c ) of the GDPR
- it is necessary and legally acceptable for the fulfilment of contractual obligations in accordance with Article 6 par. 1(b) of the GDPR.
- it is legally permissible and necessary for fulfilment of contractual obligations pursuant to Art. 6(1) Sent. 1 (b) of the GDPR.
- we process your data as Data Processors on behalf of third parties, which are the Data Controllers, in accordance with Article 28 of the GDPR
7. Cookies
Use of cookies serves, for one thing, to make use of our offering more pleasant for you. For example, we use so-called Session cookies to recognize that you have already visited specific pages on our website. These are automatically deleted after you leave our website. Likewise, to optimize the user-friendliness, we also use temporary cookies, which are saved on your device for a specific defined period of time. If you visit our website again to use our services, it will automatically be recognized that you already visited us and the entries and settings you made will automatically be recognized so that you do not have to enter them again.
Cookies are divided up into the four categories of “Necessary,” “Statistics,” “Comfort,” and “Marketing.”
The necessary cookies are required for the operation and the basic functions of our website. In particular, they enable the security-relevant functioning of this website.
The statistical cookies are used for improving our services, for ensuring a needs-based design and the continuous optimization of our website.
For this, we collect anonymized data for statistics and analytics, for example, to determine site traffic, page view statistics, and user behavior and to adapt and improve our content and the website experience.
The comfort cookies are used for facilitating the use of our website. If you visit this website again to use our service, it will automatically be recognized that you were on our website and the entries and settings you made will automatically be recognized so that you do not have to enter them again. For example, through this, you will not have to reenter your user data every time, but rather you can access the data already entered when you visit the website again.
We use marketing cookies so that we can provide you with relevant and interest-based content when you visit our website.
The data processed through necessary cookies are necessary for the stated purposes for safeguarding our legitimate interests as well as those of third parties pursuant to Article 6 para. 1 lit. f of the GDPR, mainly for the safe use of our website
The data process through statistic, comfort and marketing cookies is relying on your consent, pursuant to Article 6t para.1 lit. a of the GDPR, for the purposes of offering optimum user experience, statistical purposes as well as marketing purposes. You may change your settings/withdraw your consent at any time by clicking on “Cookies Settings” at the bottom of the website.
Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a notification message always appears before a new cookie is placed. Each browser differs depending on how it manages cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. Follow the links below depending on the browser you are using:
Complete deactivation of cookies, however, may lead to you not being able to use all the features of our website.
We use the following cookies:
Name | Java Session Cookie |
Provider | Owner of this website |
Purpose | This cookie is used by the application server. It is essential for proper working of the application software. It stores no personal data. |
Cookie Name | jsessionid |
Cookie Duration | Session cookie - deleted after you quit your browser. |
Name | cookieconsent_status |
Provider | Owner of this website |
Purpose | Necessary cookie to save that the cookie banner was confirmed. |
Cookie Name | cookieconsent_status |
Cookie Duration | 60 days |
Name | VISITOR |
Provider | Owner of this website |
Purpose | We use this cookie to serve personalized content. |
Cookie Name | VISITOR |
Cookie Duration | Session cookie - deleted after you quit your browser. |
Name | NEW_Visitor |
Provider | Owner of this website |
Purpose | We use this cookie to serve personalized content. |
Cookie Name | new_visitor |
Cookie Duration | 1 day |
Name | nmstat |
Provider | Siteimprove GmbH |
Purpose | This cookie is used to help record the visitor’s use of the website. It is used to collect statistics about site usage such as when the visitor last visited the site. This information is then used to improve the user experience on the website. This Siteimprove Analytics cookie contains a randomly generated ID used to recognize the browser when a visitor reads a page. The cookie contains no personal information and is used only for web analytics. |
Cookie Name | nmstat |
Cookie Duration | Persistent – expires after 400 days |
Name | AWSELB |
Anbieter | Siteimprove GmbH |
Zweck | The AWSELB cookie ensures that all page views for the same visit (user session) are sent to the same endpoint. This enables us to determine the sequence of a user's page views needed for features like Behavior Tracking and Funnels. |
Cookie Name | AWSELB |
Cookie Laufzeit | Session cookie - deleted after you quit your browser. |
Name | siteimproveses |
Provider | Siteimprove GmbH |
Purpose | This cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site. This information can be used to create User Journeys and enable visitors to find relevant information more quickly. |
Cookie Name | siteimproveses |
Cookie Duration | Session cookie - deleted after you quit your browser. |
8. Social media and YouTube
b) YouTube Videos
YouTube receives the information that you have visited our website with your IP address. If you click on the link to the video, your IP address will be forwarded to YouTube. We would like to point out that, as the provider of our website, we have no knowledge of the content of the transmitted data or of its use by YouTube. For more information, please see YouTube's privacy policy (https://www.youtube.com/)
9. Data security
The https://gr.eos-solutions.com website uses the Secure Sockets Layer (SSL) protocol, which applies methods of encrypting data exchanged between two devices by establishing a secure connection between them over the internet, which results in the protection of your personal data and other sensitive data. You can recognize that you are on a protected connection by seeing the characters https:// the lock symbol that appears in your browser's address bar. Generally this encryption is at 256-bit. If your browser doesn't support 256-bit encryption, we choose to reduce it to 128-bit v3 technology.
10. Transfers to Third Countries or Organisations.
11. Minor’s data.
12. Data subject rights
- pursuant to Art. 15 of the GDPR to request information about your personal data processed by us, in particular about the purposes for processing, the personal data category, the categories of the recipients to whom your data have been or will be disclosed, the planned retention duration, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if they were not collected by us and the existence of automated decision-making including profiling and if applicable meaningful information about their details;
- pursuant to Art. 16 of the GDPR to demand the immediate rectification of incorrect or completion of the personal data saved by us about you;
- pursuant to Art. 17 of the GDPR to demand the erasure of the personal data saved by us about you as long as processing is not necessary for exercising of the right to freedom of expression and information, for fulfilment of a legal obligation, for reasons of public interest or for assertion, exercising or defence of legal claims;
- pursuant to Art. 18 of the GDPR to demand the restriction of processing of your personal data as long as the accuracy of the data is questioned by you and processing is unlawful, but you reject their erasure and we no longer need the data, but you require them for assertion, exercising or defence of legal claims or you have filed an objection to the processing in accordance with Art. 21 of the GDPR;
- pursuant to Art. 20 of the GDPR to demand receipt in a structured, standard and machine-readable format of your personal data which you provided to us or transmission to another responsible party;
- pursuant to Art. 21 of the GDPR, to oppose the processing of your personal data when it is done on the basis of the legitimate interests of our own or third parties (Article 6(1) of the GDPR) if there are specific reasons for doing so or related to marketing.
- pursuant to Art. 7(3) of the GDPR you may revoke the consent you have given us at any time, but the withdrawal does not affect the legality of the processing that took place up to the time of withdrawal.
13. Update and amendment of this privacy policy
It may be necessary to change this privacy policy due to improvements in our website and the offerings via our website or due to changed legal or official requirements. The current privacy policy can be retrieved from our website at https://gr.eos-solutions.com and printed out at any time.