EOS Newsroom

What does Europe really think about AI in banking?

The EOS Banking AI Barometer shows how European consumers rate the use of artificial intelligence in banks’ customer communication – from trust in fraud detection to proactive support with payment difficulties.

All results at a glance

Ξανθιά επιχειρηματίας με γκρι σακάκι στέκεται μπροστά σε ένα σύγχρονο κτίριο και χαμογελά κοιτάζοντας το smartphone της.

Annual and Sustainability Report 2025/26

In the 2025/26 financial year, the EOS Group once again delivered excellent results, confirming its strong position across Europe. Significant investments and a focus on sustainable business practices played a key role in this success. With resilience and innovative strength, EOS actively meets market challenges and helps shape the financial world responsibly and with a clear vision for the future.

Read the full report here

Ένα χαμογελαστό άτομο κάθεται σε ένα σύγχρονο lounge γραφείου, μιλά στο τηλέφωνο και εργάζεται σε φορητό υπολογιστή. Στο φόντο, δύο ακόμη άτομα εργάζονται.

EOS Magazine

Μια γυναίκα που κρατά ένα κινητό τηλέφωνο μιλά με την τεχνητή νοημοσύνη.

Digitalization Debt collection services

EOS study: AI proves its worth in banking

Oct 15, 2026

4 min.

EOS Banking AI Barometer: AI proves its worth in banking – almost one in three people would even prefer talking to AI about sensitive financial matters.

Learn more

Press Contact

EOS Matrix S.A.

Office

423Β Vouliagmenis Avenue

163 46 Ilioupoli

Greece

Phone: +30 210 9792 809

[email protected]

Business hours:

Monday - Friday: 9 a.m. - 5 p.m.